Terms of Service
Effective Date: 2024-10-06
These Terms of Service govern your use of the websites and services offered by Cadence Outcomes. By accessing or using this site, you agree to these terms. If you do not agree, you should cease use of this site immediately.
1. General Website Use
1.1 Ownership and Intellectual Property
The content, design, layout, and all intellectual property on this website, including but not limited to text, graphics, logos, and videos, are the property of Cadence Outcomes and are protected by intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without express permission.
1.2 Acceptable Use
You agree to use this website for lawful purposes only. You shall not post or transmit any content that is harmful, offensive, defamatory, or infringes upon the rights of others. We reserve the right to terminate access to the website for users who violate these terms.
1.3 Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites. Visiting any third-party sites is at your own risk.
2. Coaching and Consulting Services
2.1 Scope of Services
We offer both 1:1 coaching services and consulting services for individuals and organizations. Our coaching may cover productivity strategies, time management, and personal development, while our consulting services extend to organizational improvement and leadership training. Specific terms, including fees and deliverables, will be agreed upon in individual contracts with each client.
2.2 Payment and Refunds
Payments for coaching and consulting services must be made according to the agreed-upon schedule. Refunds will only be issued as outlined in the individual service contract. In the event that Cadence Outcomes terminates a coaching or consulting contract for any reason, a prorated refund will be issued for any unused services.
2.3 Client Responsibilities
Clients are responsible for participating fully in the coaching or consulting process. The success of any service depends on the client’s commitment to completing agreed-upon actions and providing necessary feedback.
2.4 Confidentiality
All client information disclosed during coaching or consulting services is kept confidential, except in cases where disclosure is required by law. This includes all verbal and written communications during sessions.
2.5 Termination of Services
Cadence Outcomes reserves the right to terminate any coaching or consulting contract for any reason. Should termination occur, a prorated refund for any remaining services will be issued.
2.6 Use of AI in Meetings
Cadence Outcomes may record all meetings, including but not limited to coaching sessions, consulting meetings, and discovery calls. These recordings will be used to generate session notes, track action items, and monitor progress. AI technology may assist in creating these notes, which provide a summary record of discussions and decisions. The recordings and notes are kept secure and are only used to support the client’s progress, the creation of project plans, and to ensure follow-up on actions.
By engaging in any services provided by Cadence Outcomes, you consent to the use of AI technology in this manner.
2.7 Use of AI in Client Projects
Cadence Outcomes may use AI technology to assist in processing data and materials provided by the client during projects such as organizational planning, strategic development, or document creation. The use of AI helps analyze content, streamline workflows, and improve overall service delivery. All materials processed through AI are handled securely and confidentially, and the final outputs are reviewed and refined by Cadence Outcomes to ensure accuracy and relevance.
By engaging in any services provided by Cadence Outcomes, you consent to the use of AI in processing your project-related materials, subject to the security and confidentiality terms outlined in this agreement.
3. Disclaimers
3.1 No Guarantees
While our coaching and consulting services are designed to help you improve productivity and achieve your goals, Cadence Outcomes does not guarantee specific results. Your success depends on your level of participation and commitment.
3.2 No Professional Advice
Our services do not substitute for professional advice in legal, financial, medical, or other areas. Always seek the advice of qualified professionals in these areas before making decisions.
4. Limitation of Liability
Under no circumstances will Cadence Outcomes be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the services provided. The maximum liability to any client shall not exceed the total amount paid for the services rendered.
5. Amendments
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page, and continued use of the website or services constitutes acceptance of those changes.
6. Contact Information
For any questions about these terms, please contact Cadence Outcomes at [email protected].
7. Jurisdiction
These terms are governed by the laws of Alberta, Canada. Any disputes arising from these terms shall be resolved in the courts of Alberta, Canada.
8. Privacy and Data Storage
8.1 Personal Data Collected
We collect personal data in the course of providing our coaching and consulting services. This data includes, but is not limited to:
- Names and email addresses.
- Information shared through coaching sessions, contact forms, and appointment scheduling (via Calendly).
8.2 Data Usage
We use personal data to:
- Provide coaching and consulting services.
- Manage client relationships.
- Improve our service delivery and user experience.
8.3 Data Storage
Your personal data is stored securely on cloud-based services, including but not limited to:
- Google Docs
- Microsoft OneDrive
- Infinity
- Upcoach
- Third-party processors such as Stripe, PayPal, and Zoom, with whom we have data processing agreements to ensure compliance with relevant privacy regulations.
8.4 User Rights
In accordance with applicable privacy laws, you have the right to:
- Access your personal data.
- Correct any inaccurate information.
- Request deletion of your personal data at any time.
To exercise these rights, please contact us at [email protected].
8.5 Reference to Privacy Policy
For more detailed information on how we handle personal data and your rights regarding your data, please refer to our Privacy Policy, available [here]. This document outlines the full scope of our data collection, processing, and storage practices, and explains how you can manage your personal information.