This privacy statement was last updated on 2024-10-09 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://cadenceoutcomes.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain contact data collected through phone, mail, email, and/or webforms for up to 3 years after the inquiry or interaction is completed, or until it is deemed no longer necessary for business or legal purposes, whichever comes first.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Social Media accounts
- A signature
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We determine the retention period according to fixed objective criteria: We retain payment data for the duration necessary to complete the transaction and for an additional period to comply with legal and accounting obligations (up to 7 years), after which the data is securely deleted or anonymized.
1.3 Newsletters
1.3 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- A telephone number
- Account name or alias
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain newsletter subscription data for as long as the individual remains subscribed. If an individual unsubscribes, we retain their data for up to 1 year for record-keeping purposes before securely deleting or anonymizing it.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Financial information such as bank account number or credit card number
- A signature
- Social Media accounts
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain data related to services or products that a customer has purchased for up to 3 years after the service is completed, or until it is deemed no longer necessary for business or legal purposes, whichever comes first.
1.5 Compiling and analyzing statistics for website improvement.
1.5 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Geolocation data
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain website usage data collected through Google Analytics for up to 14 months. However, the retention period is reset if a user returns to the site during this time. After the retention period expires, data is securely deleted or anonymized. Other types of personal data, such as account and service-related information, are retained for up to 2 years.
1.6 To be able to offer personalized products and services
1.6 To be able to offer personalized products and services
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Marital status
- Sex
- Social Media accounts
- A signature
- Physical characteristics or description
- Education information
- Professional or employment-related information
- Employment history
- Financial information such as bank account number or credit card number
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain coaching records for up to 3 years after the coaching engagement has ended, or until they are deemed no longer necessary for business or legal purposes, whichever comes first.
1.7 Registering an account
1.7 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Social Media accounts
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain account registration data for as long as the account remains active. If the account is closed or inactive, data is retained for up to 2 years for administrative purposes before being securely deleted or anonymized.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Stripe
Country: United States
Purpose: Payment processing
Name: PayPal
Country: United States
Purpose: Payment processing
Name: Google Docs / Microsoft OneDrive
Country: United States
Purpose: Cloud storage and document management
Name: Infinity
Country: United States
Purpose: CRM, project management and data organization
Name: Upcoach
Country: United States
Purpose: Coaching platform and client management
Name: Zoom
Country: United States
Purpose: Video conferencing and recording
Name: Descript
Country: United States
Purpose: Transcription of audio and video recordings
Name: Loom
Country: United States
Purpose: Video recording, transcribing and sharing
Name: Calendly
Country: United States
Purpose: Appointment scheduling and management
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
Cadence Outcomes (AKA Chris Nixon Coach)
4408 66A St, Camrose, AB T4V 2X9
Canada
Website: https://cadenceoutcomes.com
Email: privacy@cadenceoutcomes.com
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form